Question 1

What services does Ubunzi Studio offer?

Accepted Answer

We offer comprehensive design and development services including Logo & Brand Identity design, Stationery Design (business cards, letterheads, envelopes), Website Development with Next.js, AI Automation & Applications, and Cross-platform Mobile App Development.

Question 2

How do I get started with a project?

Accepted Answer

Simply visit our Contact page or click 'Start your project' button. Share your requirements and we'll get back to you with a proposal including timeline and pricing. You can also message us directly via WhatsApp, Telegram, or Messenger for faster communication.

Question 3

What is your typical turnaround time?

Accepted Answer

Turnaround varies by project complexity. Simple stationery items take 2-5 days, logo designs 3-7 days, websites 1-3 weeks, and mobile apps 4-8 weeks. We'll provide a specific timeline in your project proposal.

Question 4

Do you work with international clients?

Accepted Answer

Yes! We work with clients worldwide. Our team is experienced in remote collaboration, and we use tools like WhatsApp, Telegram, and video calls to ensure smooth communication across time zones.

Question 5

What payment methods do you accept?

Accepted Answer

We currently accept bank transfers from USA and UK banks. For larger projects, we offer milestone-based payment plans to make it more manageable.

Question 6

Do you offer revisions?

Accepted Answer

Yes, all our packages include revisions. The number of revisions varies by package - from 2 revisions for basic packages to unlimited revisions for premium packages. Specific revision counts are listed on each service page.

Question 7

Can I see samples of your previous work?

Accepted Answer

Absolutely! Visit our Portfolio page to see examples of our logo designs, stationery, websites, and applications. Each project showcases our attention to detail and commitment to quality.

Question 8

Do you sign NDAs or confidentiality agreements?

Accepted Answer

Yes, we're happy to sign NDAs before discussing sensitive project details. Client confidentiality is important to us, and we never share project information without explicit permission.

Question 9

What makes Ubunzi Studio different from other agencies?

Accepted Answer

We combine modern design aesthetics with technical expertise. Every website is SEO-optimized by default, performance-focused, and built with clean code. We also offer direct communication - no account managers, just direct access to the designer/developer working on your project.

Question 10

Do you provide ongoing support after project completion?

Accepted Answer

Yes, we offer post-launch support and maintenance packages. This includes bug fixes, minor updates, content changes, and technical support. Support duration and scope are included in your project agreement.

Question 11

What's included in a logo design package?

Accepted Answer

Our logo packages include initial concepts, revisions, final logo in multiple formats (PNG, SVG, PDF, AI), color variations (full color, black, white, reversed), and a mini brand guide with color codes and typography recommendations.

Question 12

How many initial logo concepts do you provide?

Accepted Answer

Depending on the package, we provide 2-5 initial concepts. Each concept is unique and explores different directions based on your brief. You can then choose your favorite for further refinement.

Question 13

What file formats will I receive for my logo?

Accepted Answer

You'll receive your logo in all essential formats: PNG (transparent background), SVG (scalable vector), PDF (print-ready), and the original AI/source file. We also provide different sizes optimized for web, social media, and print.

Question 14

Can you redesign or refresh my existing logo?

Accepted Answer

Yes, we offer logo refresh and redesign services. Whether you need a subtle modernization or a complete rebrand, we can help evolve your visual identity while maintaining brand recognition.

Question 15

Do you create full brand identity systems?

Accepted Answer

Yes! Beyond logos, we create comprehensive brand identity systems including color palettes, typography guidelines, brand patterns, iconography, and complete brand style guides for consistent application across all touchpoints.

Question 16

How do you ensure my logo is unique and not copied?

Accepted Answer

We create every logo from scratch using original concepts. We never use templates or stock graphics. Each design goes through our internal review process, and we can provide a certificate of originality upon request.

Question 17

What information do you need to start a logo project?

Accepted Answer

We need your company name, industry/business type, target audience, preferred style (modern, classic, playful, etc.), color preferences, competitors' logos to avoid similarity, and any specific symbols or concepts you'd like incorporated.

Question 18

Can you create animated versions of my logo?

Accepted Answer

Yes, we offer logo animation services for digital platforms. This includes subtle motion for websites, social media intro animations, and video-ready animated logos in various formats (GIF, MP4, Lottie).

Question 19

What stationery items can you design?

Accepted Answer

We design business cards, letterheads, envelopes, folders, notepads, invoice templates, email signatures, ID cards, name badges, packaging, labels, brochures, flyers, and any other print collateral your business needs.

Question 20

Are the stationery designs print-ready?

Accepted Answer

Yes, all stationery designs are delivered print-ready with proper bleed, CMYK color mode, 300 DPI resolution, and crop marks. We can also provide specifications for your printer if needed.

Question 21

Do you offer stationery bundles or packages?

Accepted Answer

Yes, we offer cost-effective stationery bundles that include business cards, letterhead, and envelopes. Custom bundles can be created based on your specific needs.

Question 22

Can you match my existing brand guidelines?

Accepted Answer

Absolutely! If you have existing brand guidelines, we'll follow them precisely. Just share your brand guide, logo files, and any specific requirements, and we'll ensure consistency across all materials.

Question 23

Do you help with printing or just design?

Accepted Answer

We focus on design, but we can recommend trusted printing partners and provide print-ready files optimized for various printing methods (offset, digital, letterpress). We'll also review printer proofs if needed.

Question 24

Can you create editable templates I can update myself?

Accepted Answer

Yes! We can deliver editable templates in Microsoft Word, Google Docs, Canva, or Adobe InDesign format so you can easily update text, dates, and other content while maintaining the design integrity.

Question 25

What's the difference between digital and print stationery?

Accepted Answer

Digital stationery is optimized for screen viewing (RGB colors, 72 DPI) and used for email, social media, and digital documents. Print stationery uses CMYK colors, 300 DPI, and includes bleed for physical printing.

Question 26

How long does stationery design typically take?

Accepted Answer

Simple items like business cards take 2-3 days. A complete stationery set (cards, letterhead, envelope) typically takes 4-7 days. Complex multi-item packages may take 1-2 weeks depending on scope.

Question 27

What technology do you use to build websites?

Accepted Answer

We primarily use Next.js with React for modern, fast, SEO-friendly websites. For content management, we integrate Sanity CMS, allowing you to easily update content without coding knowledge. We also use Tailwind CSS for styling.

Question 28

Will my website be mobile-responsive?

Accepted Answer

Yes, every website we build is fully responsive and tested across all device sizes - mobile phones, tablets, laptops, and desktops. Mobile-first design is a standard part of our development process.

Question 29

Is SEO included in website development?

Accepted Answer

Yes! SEO is built into every website by default. This includes proper meta tags, semantic HTML, optimized images, fast loading speeds, XML sitemaps, structured data (Schema.org), and mobile optimization - all ranking factors.

Question 30

Do you provide website hosting?

Accepted Answer

We can deploy your website on Vercel, Netlify, or your preferred hosting provider. We typically recommend Vercel for Next.js sites due to excellent performance and free tier availability. Hosting costs vary by provider.

Question 31

Can I update the website content myself?

Accepted Answer

Yes! We integrate a user-friendly CMS (Content Management System) like Sanity, allowing you to update text, images, blog posts, and other content without any coding knowledge through an intuitive dashboard.

Question 32

Do you build e-commerce websites?

Accepted Answer

Yes, we build e-commerce solutions using Shopify, WooCommerce, or custom Next.js storefronts with payment integrations (Stripe, PayPal). We handle product catalogs, shopping carts, checkout flows, and inventory management.

Question 33

How long does it take to build a website?

Accepted Answer

A simple landing page takes 1-2 weeks. A multi-page business website typically takes 2-4 weeks. Complex websites with custom features, e-commerce, or integrations may take 4-8 weeks depending on scope.

Question 34

Will I own the website code and design?

Accepted Answer

Yes, upon full payment you receive complete ownership of all custom code, design files, and content. We transfer all assets and can provide the source code repository for your records.

Question 35

Do you offer website maintenance services?

Accepted Answer

Yes, we offer monthly maintenance packages including security updates, performance monitoring, content updates, backup management, and priority support. Plans are customized based on your website's needs.

Question 36

Can you integrate third-party tools and APIs?

Accepted Answer

Absolutely! We regularly integrate analytics (Google Analytics), email services (Mailchimp, SendGrid), CRMs (HubSpot, Salesforce), payment gateways, social media feeds, booking systems, and custom APIs.

Question 37

What's the difference between a landing page and a full website?

Accepted Answer

A landing page is a single-page site focused on one goal (sign-ups, sales, etc.). A full website has multiple pages (Home, About, Services, Blog, Contact) with comprehensive information about your business.

Question 38

Do you provide domain and SSL setup?

Accepted Answer

Yes, we assist with domain registration, DNS configuration, and SSL certificate setup (HTTPS). Most modern hosting platforms include free SSL certificates, which we configure as part of the deployment process.

Question 39

What kind of AI solutions do you offer?

Accepted Answer

We build AI chatbots, recommendation systems, content generation tools, data analysis dashboards, automated workflows, natural language processing applications, and custom AI integrations using OpenAI, Claude, and other AI providers.

Question 40

Can you add AI features to my existing website?

Accepted Answer

Yes! We can integrate AI chatbots, smart search, personalized recommendations, content summarization, automated customer support, and other AI features into your existing website or application.

Question 41

What AI models and providers do you work with?

Accepted Answer

We work with OpenAI (GPT-4, GPT-4o), Anthropic (Claude), Google AI, and open-source models. We'll recommend the best option based on your specific use case, budget, and requirements.

Question 42

How much does an AI chatbot cost?

Accepted Answer

AI chatbot pricing depends on complexity. A basic FAQ bot starts around $199. Advanced chatbots with custom training, multi-language support, and integrations range from $499-$1500+. API costs are additional and usage-based.

Question 43

Will I need to pay ongoing AI API costs?

Accepted Answer

Yes, most AI features require API usage fees paid to the AI provider (OpenAI, Anthropic, etc.). Costs depend on usage volume. We help optimize prompts and caching to minimize these costs.

Question 44

Can you train AI on my company's data?

Accepted Answer

Yes, we can create custom AI solutions trained on your documentation, FAQs, product catalogs, and other proprietary data. This enables more accurate, brand-specific responses for your customers.

Question 45

Do you build AI-powered automation workflows?

Accepted Answer

Yes! We create automated workflows for lead processing, email responses, content scheduling, data extraction, report generation, and more using AI combined with tools like Zapier, Make, or custom integrations.

Question 46

Is the AI data secure and private?

Accepted Answer

Security is paramount. We implement proper data handling, encryption, and comply with privacy regulations. For sensitive data, we can use private AI deployments that don't share data with external providers.

Question 47

Do you build iOS, Android, or both?

Accepted Answer

We build cross-platform mobile apps using React Native or Flutter, which means one codebase works on both iOS and Android. This is more cost-effective than building two separate native apps.

Question 48

Will my app be available on the App Store and Google Play?

Accepted Answer

Yes! We handle the entire submission process for both Apple App Store and Google Play Store, including preparing screenshots, descriptions, and meeting all platform guidelines for approval.

Question 49

How long does mobile app development take?

Accepted Answer

A simple app (3-5 screens) takes 4-6 weeks. Medium complexity apps take 8-12 weeks. Complex apps with advanced features, backend systems, and integrations may take 3-6 months.

Question 50

Do you provide app maintenance and updates?

Accepted Answer

Yes, we offer ongoing maintenance packages including bug fixes, OS compatibility updates, feature additions, performance optimization, and app store listing updates.

Question 51

Can you add push notifications to the app?

Accepted Answer

Yes, push notifications are a standard feature we implement. We can set up promotional notifications, transactional alerts, personalized messages, and scheduled notifications based on user behavior.

Question 52

Do you build the backend/server for mobile apps?

Accepted Answer

Yes, we develop complete solutions including the backend API, database, user authentication, and admin dashboard. We use Node.js, Supabase, Firebase, or AWS depending on project requirements.

Question 53

Can you integrate payments in the app?

Accepted Answer

Absolutely! We integrate in-app purchases, subscriptions (Apple/Google), and payment gateways like Stripe, PayPal, and region-specific options. We ensure compliance with platform payment policies.

Question 54

Will I own the app source code?

Accepted Answer

Yes, upon full payment you receive complete ownership of the app source code, design assets, and all related intellectual property. We provide the complete codebase and documentation.

Question 55

How do you determine project pricing?

Accepted Answer

Pricing is based on project scope, complexity, timeline, and deliverables. We provide detailed quotes after understanding your requirements. Our gig-based services have transparent fixed pricing listed on each service page.

Question 56

Do you require upfront payment?

Accepted Answer

For smaller projects (under $500), we typically require 50% upfront. For larger projects, we use milestone-based payments - usually 30% to start, 40% at midpoint, and 30% on completion.

Question 57

Do you offer refunds?

Accepted Answer

We offer refunds according to our refund policy. If we haven't started work, full refunds are available. Once work begins, refunds are prorated based on completed work. See our Refund Policy page for details.

Question 58

Are there any hidden costs?

Accepted Answer

No hidden costs. Our quotes include everything discussed. Additional costs only arise if you request features outside the original scope, which we'll quote separately before proceeding.

Question 59

Do you offer discounts for multiple services?

Accepted Answer

Yes! We offer bundle discounts when you purchase multiple services together. For example, logo + stationery bundles or website + AI integration packages come with reduced rates.

Question 60

Can I pay in installments?

Accepted Answer

Yes, for projects over $1000, we offer installment plans. Payments can be split across project milestones, making larger projects more manageable for your budget.

Question 61

How does your design/development process work?

Accepted Answer

Our process: 1) Discovery call to understand your needs, 2) Proposal with timeline and pricing, 3) Contract and initial payment, 4) Design/development with regular updates, 5) Revisions based on feedback, 6) Final delivery and launch.

Question 62

How will we communicate during the project?

Accepted Answer

We communicate via your preferred channel - WhatsApp, Telegram, email, or video calls. You'll have direct access to the designer/developer working on your project. We provide regular updates and are responsive to questions.

Question 63

How do I provide feedback on designs?

Accepted Answer

We share designs via private preview links where you can leave comments directly on specific elements. You can also provide feedback via email, voice notes, or video calls - whatever works best for you.

Question 64

What if I don't like the initial designs?

Accepted Answer

That's what revisions are for! We'll discuss what's not working, understand your vision better, and create new iterations. Our goal is your satisfaction, and we'll work through as many rounds as your package allows.

Frequently Asked Questions

General Questions

Logo & Brand Identity

Stationery Design

Website Development

AI Automation & Applications

Mobile Application

Pricing & Payment

Process & Delivery

Still have questions?

Frequently Asked Questions

General Questions

Logo & Brand Identity

Stationery Design

Website Development

AI Automation & Applications

Mobile Application

Pricing & Payment

Process & Delivery

Still have questions?

Frequently Asked Questions

General Questions

What services does Ubunzi Studio offer?

How do I get started with a project?

What is your typical turnaround time?

Do you work with international clients?

What payment methods do you accept?

Do you offer revisions?

Can I see samples of your previous work?

Do you sign NDAs or confidentiality agreements?

What makes Ubunzi Studio different from other agencies?

Do you provide ongoing support after project completion?

Logo & Brand Identity

What's included in a logo design package?

How many initial logo concepts do you provide?

What file formats will I receive for my logo?

Can you redesign or refresh my existing logo?

Do you create full brand identity systems?

How do you ensure my logo is unique and not copied?

What information do you need to start a logo project?

Can you create animated versions of my logo?

Stationery Design

What stationery items can you design?

Are the stationery designs print-ready?

Do you offer stationery bundles or packages?

Can you match my existing brand guidelines?

Do you help with printing or just design?

Can you create editable templates I can update myself?

What's the difference between digital and print stationery?

How long does stationery design typically take?

Website Development

What technology do you use to build websites?

Will my website be mobile-responsive?

Is SEO included in website development?

Do you provide website hosting?

Can I update the website content myself?

Do you build e-commerce websites?

How long does it take to build a website?

Will I own the website code and design?

Do you offer website maintenance services?

Can you integrate third-party tools and APIs?

What's the difference between a landing page and a full website?

Do you provide domain and SSL setup?

AI Automation & Applications

What kind of AI solutions do you offer?

Can you add AI features to my existing website?

What AI models and providers do you work with?

How much does an AI chatbot cost?

Will I need to pay ongoing AI API costs?

Can you train AI on my company's data?

Do you build AI-powered automation workflows?

Is the AI data secure and private?

Mobile Application

Do you build iOS, Android, or both?

Will my app be available on the App Store and Google Play?

How long does mobile app development take?

Do you provide app maintenance and updates?

Can you add push notifications to the app?

Do you build the backend/server for mobile apps?

Can you integrate payments in the app?

Will I own the app source code?

Pricing & Payment

How do you determine project pricing?

Do you require upfront payment?

Do you offer refunds?

Are there any hidden costs?

Do you offer discounts for multiple services?

Can I pay in installments?

Process & Delivery

How does your design/development process work?

How will we communicate during the project?

How do I provide feedback on designs?

What if I don't like the initial designs?

How do you handle project delays?

Do you provide source files and documentation?

Still have questions?

Frequently Asked Questions

General Questions

What services does Ubunzi Studio offer?

How do I get started with a project?